Terms and Conditions for Balham Carpet Cleaners
These Terms and Conditions set out the basis on which Balham Carpet Cleaners provides carpet, upholstery, rug, and related cleaning services to domestic and commercial customers. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any appointment, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, and what responsibilities each party has during the service. For the avoidance of doubt, these terms apply to all carpet cleaning services, whether arranged as a one-off visit or part of a recurring service arrangement.
In these terms, references to “we”, “us”, and “our” mean Balham Carpet Cleaners, and references to “you” and “your” mean the person or business requesting the service. These terms are designed to be fair, clear, and consistent with UK consumer law and general contract principles. They should be read together with any written quotation, booking confirmation, or pre-service instructions provided by us. If there is any conflict between a quotation and these terms, the quotation or written confirmation will apply only to the extent of the specific service details, while these terms will govern all other matters.
We reserve the right to amend these terms from time to time. Any updated version will apply to future bookings and, where lawful, to ongoing services. The version in force at the time your booking is accepted will usually govern that booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights under UK law.
Booking process begins when you request a quotation or ask us to arrange a cleaning appointment. Any estimate we provide is based on the information available at the time, including the size of the area, the type of fabric or floor covering, access conditions, stain severity, and the service scope requested. A quotation is not a binding acceptance of your booking until we confirm availability and issue a booking confirmation. We may ask for additional information before confirming the appointment, including photographs, room dimensions, or details about any special treatment required for delicate materials.
Once a booking is accepted, you are responsible for ensuring that the service location is available at the agreed date and time. You must also make sure that the spaces to be cleaned are reasonably accessible, that valuable or fragile items are removed or protected, and that there is a suitable power source and water supply where required for the work. If access is restricted or delayed because information supplied by you is inaccurate or incomplete, we may need to reschedule the appointment or apply a reasonable additional charge. Any changes to the original booking request should be notified as early as possible.
We will aim to arrive within the agreed time window, but appointment times are estimates rather than guaranteed fixed times unless expressly stated otherwise. Delays can occur due to traffic, previous job overruns, weather conditions, or circumstances beyond our reasonable control. If this happens, we will make reasonable efforts to keep you informed and to complete the service as soon as possible. Balham carpet cleaners may decline or postpone a booking where, in our opinion, the work would be unsafe, unsuitable, or likely to cause damage due to the condition of the site or the materials involved.
Payments are due in accordance with the payment method and timing stated in your booking confirmation or invoice. Unless otherwise agreed in writing, payment must be made on completion of the service on the same day. We may accept bank transfer, card payment, or other approved methods, but we are not obliged to accept cash or any particular payment type. If a deposit is requested, the amount and any refund conditions will be explained before you confirm the booking. A deposit may be used to secure time, equipment, and staff allocation.
All prices quoted are normally based on the information you provide and on the service requested. If the actual work required is materially different from the booking description, we may revise the price to reflect the additional time, labour, materials, or specialist treatment needed. Examples include heavy staining, contamination, extra soiling, unsupported fabric claims, repeated treatment passes, or unforeseen access difficulties. We will normally explain any revised charge before proceeding, where reasonably practicable. If you decide not to proceed after the work has started, you may still be charged for labour already carried out and any materials used.
Where payment is overdue, we may suspend further services, charge reasonable recovery costs where permitted by law, and/or refer the matter for debt recovery action. You are responsible for all fees arising from any failed payment attempt caused by insufficient funds, incorrect payment details, or a bank reversal not attributable to our error. Prices may be subject to VAT where applicable. Any promotional pricing, discount, or special offer applies only for the stated period and conditions and cannot be combined unless expressly allowed.
Cancellations and rescheduling are permitted, but they must be requested within a reasonable time. If you wish to cancel or change your appointment, you should notify us as soon as possible. Where a booking is cancelled with sufficient notice, no cancellation fee may apply, subject to any agreed deposit terms. If cancellation occurs after staff have been allocated, equipment prepared, or travel has commenced, we may charge a reasonable fee to cover time and costs incurred. For larger or specialist jobs, a different notice period may apply if stated in the quotation.
If we need to cancel or rearrange due to illness, unsafe conditions, equipment failure, severe weather, or any other unavoidable reason, we will endeavour to offer an alternative appointment. We are not responsible for any indirect costs resulting from a cancellation or rescheduling that is outside our control, provided we have acted reasonably. Carpet cleaners Balham may also postpone a service if the premises are not ready for cleaning, if essential information has been withheld, or if the condition of the floor covering creates a significant risk of damage or health and safety concern.
If you are unavailable at the agreed time and no alternative arrangement has been made, we may treat the booking as a late cancellation or failed visit. In such cases, a charge may apply to cover travel, time, and unused appointment capacity. Repeated last-minute cancellations or repeated failures to provide access may result in refusal of future bookings. Any cancellation rights that arise under consumer law will be honoured where applicable; however, where the service has already begun with your express request, your cancellation rights may be limited to the extent permitted by law.
Liability is limited as set out in this section. We will exercise reasonable skill and care in carrying out our services, using methods and products that we consider appropriate for the material being treated. However, cleaning results can vary depending on fabric type, age, wear, pre-existing damage, prior treatments, colour fastness, and hidden contamination. We do not guarantee the complete removal of every stain, odour, mark, or defect, particularly where items have aged, been damaged previously, or are made from delicate or unstable materials.
We are not liable for loss or damage arising from pre-existing faults, weak seams, shrinkage, dye bleed, colour loss, fibre distortion, water marks, or other effects resulting from the nature or age of the material, unless caused directly by our negligence. You are responsible for telling us about any known issues, previous repairs, special finishes, or manufacturer instructions. If an item requires specialist handling, you must notify us in advance. Where the manufacturer’s care label is absent or unclear, we may decline treatment or proceed only at your risk after explanation.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising from a particular booking shall not exceed the amount paid or payable for that service, except where a higher limit is required by law. We will not be liable for indirect or consequential losses, loss of profit, business interruption, or loss of opportunity arising from the use of our services.
Waste regulations and site responsibilities form an important part of the service. Any waste generated as part of the cleaning process, including removed soil, disposable cloths, used filters, packaging, and similar non-hazardous materials, will be handled in accordance with applicable UK waste legislation and reasonable environmental practices. Where the service produces wastewater or residue, we will dispose of it responsibly and avoid discharge in a manner that could contaminate drains, public areas, or neighbouring property. We will not knowingly breach environmental or local authority requirements.
You must ensure that the property is suitable for lawful and safe cleaning work. This includes informing us if the premises contain hazardous substances, bodily fluids, mould of significant extent, pest infestation, sharps, asbestos, or any other material requiring specialist containment or disposal. We are not licensed to handle hazardous waste unless expressly stated in writing, and we may refuse or stop work if we discover unsafe or regulated waste streams. Any additional costs arising from specialist disposal, decontamination, or protective measures may be passed on to you where lawfully permitted.
To help us work safely, you agree to provide accurate information about pets, children, occupants, security systems, restricted access, parking limitations, and any risk factors affecting our staff or equipment. You must also make reasonable efforts to secure valuables, remove breakables, and ensure the service area can be cleared before work begins. If we consider the environment unsafe or likely to cause harm, we may suspend the appointment until the issue is resolved. Our obligation to complete the service is always subject to safe working conditions and compliance with relevant regulations.
Governing law and final provisions apply to these terms and to any dispute or claim arising from them. These terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the UK where you live, and we may bring proceedings in the courts of England and Wales. If you are a business customer, you agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory legal rules that apply.
If you are entering into a booking on behalf of a company, partnership, or other organisation, you confirm that you have authority to bind that organisation to these terms. No person who is not a party to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. Any failure by us to enforce a provision on one occasion does not waive our right to enforce it later. Headings are for convenience only and do not affect interpretation.
These terms are intended to support a clear and professional relationship between customers and Balham carpet cleaning services. They aim to balance flexibility with certainty, while recognising that every cleaning appointment is different. If a dispute arises, both parties should first seek to resolve it in good faith. Where possible, we encourage prompt communication so that any practical issue can be addressed before it becomes a formal complaint or claim. By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full.
