Balham Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Balham Carpet Cleaners provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer refers to any individual, business, or organisation booking or receiving services from Balham Carpet Cleaners.
Company, we, or us refers to Balham Carpet Cleaners as the service provider.
Services refers to carpet cleaning, upholstery cleaning, rug cleaning, end of tenancy cleaning, and any other cleaning services supplied by the Company.
Premises refers to the property or location where the Services are to be carried out.
Technician refers to any employee, contractor, or representative of the Company who performs the Services.
2. Scope of Services
2.1 The Company provides professional cleaning services within its operational service area in and around London, including but not limited to Balham and neighbouring districts. Exact availability may vary and is subject to scheduling and technician availability.
2.2 The specific Services to be provided, including the type of cleaning, areas to be cleaned, and any additional tasks, will be agreed at the time of booking and confirmed in the booking confirmation.
2.3 The Company reserves the right to decline or discontinue any Service where it considers that the Premises are unsafe, access is restricted, or conditions are unsuitable for the work to be carried out.
3. Booking Process
3.1 Bookings may be requested through the Companys accepted booking channels, such as online enquiry forms or written correspondence, as made available from time to time.
3.2 The Customer must provide accurate and complete information when making a booking, including the full address of the Premises, type and size of areas or items to be cleaned, access details, and any relevant information about pets, parking, or building restrictions.
3.3 All bookings are subject to availability and are not confirmed until the Customer receives a booking confirmation from the Company. The Company may refuse a booking at its sole discretion.
3.4 The Company may request photographs or descriptions of the areas or items to be cleaned in order to provide an estimate. Any quotation is based on the information provided and may be adjusted if the actual condition or size of the work differs materially from that described.
3.5 The Customer is responsible for ensuring adequate access to the Premises at the agreed time. If the Technician is unable to gain access or commence work due to the Customers act or omission, the Company may treat this as a late cancellation and apply the relevant charges.
4. Estimates and Pricing
4.1 Prices are generally provided as estimates based on the information supplied by the Customer and the Companys standard pricing structure. All prices quoted are inclusive of labour, standard cleaning materials, and equipment, unless otherwise stated.
4.2 The Company reserves the right to revise an estimate if:
a The condition of carpets, upholstery, or other areas is significantly worse than reasonably anticipated.
b The actual size of the area or number of items to be cleaned differs from that described by the Customer.
c Access, parking, or other logistical factors require additional time or costs.
4.3 Any revisions to the price will be discussed with the Customer before work proceeds. If the Customer does not agree to the revised price, the Company may cancel the Service and apply a reasonable call out or cancellation fee.
5. Payments and Invoicing
5.1 Payment is due in full on completion of the Service, unless otherwise agreed in writing before the work commences.
5.2 The Company accepts payment by commonly used methods as specified in advance, which may include card payments, bank transfer, or other approved cashless methods. The exact available payment methods will be confirmed at the time of booking.
5.3 For commercial Customers or regular contracts, the Company may agree to invoice with specified payment terms. Unless otherwise stated on the invoice, payment is due within 14 calendar days of the invoice date.
5.4 The Company reserves the right to charge interest on overdue invoices at the statutory rate until payment is received in full. The Customer will also be responsible for any reasonable costs incurred by the Company in recovering overdue amounts.
5.5 The Customer must not withhold payment or make any set off or counterclaim unless agreed in writing or ordered by a court of competent jurisdiction.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable advance notice. As a general guideline, at least 24 hours notice prior to the scheduled start time is required to avoid late cancellation charges. Specific notice requirements may be outlined in the booking confirmation.
6.2 If the Customer cancels or reschedules with less than the required notice period, the Company reserves the right to charge a late cancellation fee, which may be up to the full estimated cost of the Service, depending on the circumstances and any costs incurred.
6.3 If the Technician is unable to access the Premises at the appointed time due to the Customers act or omission, this may be treated as a late cancellation and the relevant fee may apply.
6.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, illness, vehicle breakdown, or other operational issues. In such cases, the Company will offer an alternative appointment at the earliest reasonable opportunity and will not be liable for any consequential loss.
7. Customer Obligations
7.1 The Customer must provide safe, reasonable, and unhindered access to the Premises, including suitable parking or nearby loading where possible, and must comply with any applicable building rules or regulations.
7.2 The Customer must ensure that electricity and, where required, hot and cold running water are available at the Premises for the duration of the Service.
7.3 The Customer is responsible for securing valuable, fragile, or delicate items before the Technician arrives. The Company will not be liable for items that have not been removed or protected as reasonably advised.
7.4 The Customer must notify the Technician of any existing damage, stains, wear, loose fittings, or special conditions related to carpets, flooring, upholstery, rugs, or other surfaces to be cleaned.
7.5 Where children or pets are present at the Premises, the Customer must ensure they are supervised and kept away from equipment, cleaning solutions, and working areas for safety reasons.
8. Service Standards and Limitations
8.1 The Company will perform the Services with reasonable care and skill and in accordance with industry standards for professional cleaning.
8.2 While the Company aims to achieve the best possible cleaning results, it cannot guarantee that all stains, odours, or marks will be completely removed, particularly where they are old, set in, or involve substances that permanently damage fibres or materials.
8.3 Drying times for carpets and upholstery may vary depending on fabric type, ventilation, temperature, and humidity. The Customer is responsible for following any aftercare advice provided by the Technician, including ventilation and walking restrictions.
8.4 The Company cannot be held liable for any damage that arises from pre existing defects, wear and tear, colour instability, shrinkage tendencies, or manufacturer instructions that were not disclosed or reasonably discoverable prior to service.
9. Liability and Insurance
9.1 The Company maintains appropriate public liability insurance for the provision of cleaning services. Details of cover are available upon reasonable request.
9.2 The Companys total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the specific Service in question or the amount recoverable under the Companys insurance, whichever is higher.
9.3 The Company will not be liable for:
a Indirect or consequential loss, including loss of profit, income, or business opportunity.
b Loss or damage arising from inaccurate or incomplete information provided by the Customer.
c Loss or damage caused by failure to follow aftercare instructions or reasonable advice given by the Technician.
d Any damage to items that the Company or Technician was not made aware of, and that were not reasonably visible during the initial inspection.
9.4 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
10. Complaints and Claims
10.1 If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work.
10.2 The Company will investigate all complaints promptly and may request photographs, access to the Premises, or further information to assess the issue.
10.3 Where a complaint is upheld, the Company may, at its discretion, offer to re perform the relevant part of the Service, provide a partial refund, or offer another appropriate remedy.
10.4 Failure to notify the Company of any issue within the specified period may limit the Companys ability to investigate and may affect any remedy offered.
11. Waste Handling and Environmental Regulations
11.1 The Company endeavours to operate in a responsible and environmentally conscious manner and complies with applicable waste and environmental regulations relevant to its activities.
11.2 Standard household waste generated as a direct result of the cleaning Service, such as used cloths, disposable pads, and small packaging, will be removed or disposed of in accordance with normal practice, unless the Customer prefers on site disposal.
11.3 The Company is not a licensed waste carrier for large volumes of general, construction, or hazardous waste. The Customer remains responsible for the removal and lawful disposal of any bulky, hazardous, clinical, or regulated waste present at the Premises.
11.4 The Company may refuse to handle or remove any item that it reasonably believes may breach waste regulations or pose a risk to health, safety, or the environment, including but not limited to chemicals, needles, biological material, or contaminated items.
11.5 The Customer must inform the Company in advance if there are any particular environmental or waste handling requirements at the Premises, such as building specific recycling rules or restricted bins, so that the Service can be planned accordingly.
12. Health and Safety
12.1 The Company and its Technicians follow reasonable health and safety practices when providing Services, including appropriate use of cleaning agents, machinery, and personal protective equipment where necessary.
12.2 The Customer must not request or require the Technician to undertake any task that may be unsafe or fall outside the normal scope of professional cleaning services.
12.3 Where the Premises present particular hazards, such as damaged flooring, exposed wiring, or other risks, the Customer must inform the Company in advance and take reasonable steps to make the area safe.
13. Force Majeure
13.1 The Company will not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure arises from events beyond its reasonable control. These may include but are not limited to extreme weather, public transport disruption, power outages, industrial action, accidents, or public health emergencies.
13.2 In such circumstances, the Company will use reasonable efforts to rearrange the Services at a mutually convenient time.
14. Privacy and Data Protection
14.1 The Company collects and processes personal data such as names, addresses, and contact details for the purpose of managing bookings, providing Services, and handling payments.
14.2 The Company will take reasonable steps to protect personal information and will not knowingly share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customers consent.
15. Amendments to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings made after the date of publication.
15.2 Where a change materially affects existing contractual arrangements, the Company will take reasonable steps to inform affected Customers.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By booking or using the Services of Balham Carpet Cleaners, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.